PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE.
This Privacy Policy relates to customer data processed and stored by Edge Massage Therapy.
This Privacy Policy informs customers and users about the collection, use and sharing of personal information we collect on our websites, online application form and business related contact (direct emails, telephone calls, SMS, face-to-face).
This Privacy Policy is designed to protect you, our users by informing you how personal information is collected, how we look after that information and with whom we share it.
Edge Massage Therapy is committed to complying with the Data Protection Act 1998, the General Data Protection Regulation (GDPR) May 2018 and The Privacy and Electronic Communications (EC Directive) Regulations 2003.
By using our website and using our services, you are consenting to us processing your information in the ways stated here.
What information do we collect and why?
The basis on which we collect and process your data is usually through legitimate interest. Sometimes there is a contractual reason such as being able to process a refund. Occasionally there may be a legal reason for collecting data, such as for employees when we have to collect the information for the HMRC, or, should you have an accident, we may need to provide details of this to the relevant health and safety authorities.
The information we collect may include any of the following:
Any personal details you give us
Information you type into our websites or provide to one of our staff when you use our services, make a booking. This information may include your personal contact data. We use this to provide you with the services you request, tell you about services you are eligible for, to keep in contact with you, manage your membership and the services we provide. If you contact us by email, via the website, in person or by telephone we may keep a record of your contact information and enquiry and may subsequently use your contact details to respond to your enquiry.
Details of your transactions.
We collect data for the booking you make out through our websites and services, so that we can administer the services you have with us. Please note that we never store your payment details on our website. We only collect payment details when issuing a refund. These details are destroyed once the refund has been issued.
Details of your transactions
Sensitive Health Data
We collect some personal health data on your child/ren you provide to us when registering and signing up for our services. We collect this information to ensure we are offering you the right services.
Banking data
We do not store your bank details. We only request and collect bank details when issuing a refund. These details are destroyed once the refund has been issued.
Information about website visits including IP address.
The IP address is your computer’s individual identification number.
We use your IP address to capture information about website visits so we can learn more about how our customers use the website in order to find ways to improve the website and our products and services for your benefit.
Cookies
When you visit one of our websites, we collect standard internet log information for statistical purposes.
- We use cookies to collect information in an anonymous way, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
- We do not make any attempt to identify visitors to our websites. We do not associate information gathered from our sites with personally identifying information from any source.
- When we collect personal information, for example via an online booking form, we will explain what we intend to do with it.
Using cookies helps us to improve our site and to deliver a better and more personalised service.
Our websites contain links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.
Customer feedback
We will record customer comments and surveys about how we are performing
Your communications preferences.
We keep a record of any permissions and preferences you give us about what types of communication you are happy to receive from us.
Data relating to children
Our services are used by people of all ages. We collect personal information from individuals under the age of 13 but this information must be provided by a parent or guardian. We only collect this data in order to provide the services that you request from us.
How do we store and protect your personal information?
These are the basic guidelines we use to look after your personal data.
- We maintain secure systems to protect your personal information
- We respect your wishes about how we contact you, whether by post, telephone, email or text message
- We will update your information or preferences promptly when you ask us to
- We will respond fully to requests from you to see the information that we hold on you.
- We will not hold your personal information for longer than is necessary for our legitimate business purposes.
- We follow strict procedures when storing or handling information that you have given us.
- We will never sell your personal information to a third party.
Retention Policy
We retain personal information as long as we consider it useful to contact you, or as needed to comply with our legal obligations. Where data is not needed for legal or statutory purposes we will delete this information if you request. See the contacts section to request your data to be deleted.
Marketing Partners
We will never sell your personal information to any third party for marketing or other purposes.
How do we use your information?
We use your information to help us provide and improve our services for you. We may use your information in the following ways.
- To provide you with any services that you have purchased or receive free as part of a health or other scheme
- To check your identity
- To check your eligibility where appropriate
- To update our records with any new information you give us
- To notify you if we will be unable to provide a service you have booked before
- To provide marketing communications (unless you have unsubscribed)
- For research and analysis so we can develop and improve our services for your benefit
- To tailor our communications to you to ensure relevance (if you do not want us to do this please contact us using the details below)
- To comply with legal requirements.
- To safeguard users of our services
Please be aware that all staff at Edge Massage Therapy have a legal duty to respond if we suspect a child may be suffering a form of abuse, or if a child discloses information to us. We take this responsibility very seriously and expect all of our staff to be vigilant for the signs of abuse. Edge Massage Therapy train all staff in spotting the signs of abuse and the procedures to take in the case of a disclosure.
Keeping you updated
There are certain communications we need to send to you so we can provide our services. We call these service communications and include for example notices about your booking, cancellations, venue updates. We would not be able to provide you with services if we did not send these.
We may from time to time contact you about our services or products we think you might find interesting by email,, but only if you not unsubscribed.
If you do not want us to contact you other than for service emails let us know when you next visit us or contact us using the details below or click on the ‘unsubscribe’ link on any emails we send. You may also opt-out of email or any other communications by emailing us on edgemassage1@gmail.com or by text, telephone on 07812104128.
Accuracy of data
We will always try to ensure the data we hold about you is accurate and relevant. If you believe the information we hold about you is out of date or incorrect, please tell a member of staff or see the contacting us section below.
Seeing your data – subject access request
The Data Protection Act 1998 and the General Data Protection Regulation give you the right to know what personal information we hold about you. This is called a Subject Access Request. If you would like to make a request you should write to Andy Cooper – see contacting us section.
Removing your data
If you no longer use our services and products and wish us to delete your personal data we will do this if there are no legal or statutory regulations requiring us to keep this information. Please write to Andy Cooper – see contacting us section.
Restricting processing
You can contact us using the details below to restrict the processing of your data including some processing we do under legitimate business interests.
Complaints about how we manage your data
If you are not happy about the way we manage your data please contact us as quickly as possible – please write to Andy Cooper – see contacting us section.
Information Commissioner’s Office (ICO)
The ICO is the UK’s independent authority set up to uphold information rights. You have the right to contact them should you wish. Details can be found on their website: www.ico.org.uk
Changes to this privacy policy
This policy may be updated from time to time on this page. If you have any questions or comments about our Privacy Policy or how we use your personal information please contact Andy Cooper – see contacting us section.
Contacting us
In most instances it is best to contact us. We can deal with most of your queries here.
You can also contact us through our contacts pages on our website
Alternatively, you can write or email Andy Cooper on 07812 104 128 or edgemassage1@gmail.com. Andy is the Director, founder and data controller.
11 Ackender Road,
Alton
Hampshire
GU34 1JP